Essay The Legend of Zelda A Perfect Religion - 1526 Words

Anyone who wants to call themselves a gamer has to have some idea as to what Zelda is. It is among one of the most popular video game series out there and has created its own cultural wellspring. There have been spin off cartoons, websites, walkthroughs, forms, etc†¦but strangely enough the story for one of the video games doesn’t change much. You are this elf looking boy or adult named Link that is on a quest to rescue Princess Zelda, reunite the Triforce, and save the land of Hyrule from evils such as Ganondorf. That is the general idea for almost every single one of the Zelda games, but what is so different about the Zelda games is that they marked the beginning of the gamer being able to actually guide Link. The gamers are allowed to†¦show more content†¦This set up the way for the gamer to willing accept other ideas in the games, such as the religion of Hyrule. I have mentioned the religion of Hyrule multiple times now, but haven’t explained what it actually is yet. In essence, the religion of Hyrule is the perfect combination of all religions that allows for players of all beliefs or none at all to come and enjoy the game and this is what I will be arguing. Across the many games in the Zelda series, there are traces of Christianity, Muslim, Atheism, and even Shinto, Japans primary religion. These traces all seem to combine into the central idea of the Triforce, the legendary symbol of the Goddesses of Hyrule. The Triforce is made up of three different parts which each represent different virtues. They are the Triforce of wisdom, Triforce of courage, and Triforce of power. When the three pieces are combined, it creates the complete Triforce which grants the inner most desire of person who touches it first. The Goddesses of Hyrule are Din, Nayru, and Farore, who are said to have created the world, then created the Triforce, then elect ed the hero of time (who is Link) to defend the land from the powers of evil that could arise if someone of not pure heart gets ahold of the Triforce. The most interesting part about the three goddesses is the idea that the normal person

Essay on The Jungle by Upton Sinclair, Jr. - 608 Words

At the beginnings of the 1900s, some leading magazines in the U.S have already started to exhibit choking reports about unjust monopolistic practices, rampant political corruption, and many other offenses; which helped their sales to soar. In this context, in 1904, The Appeal to Reason, a leading socialist weekly, offered Sinclair $500 to prepare an exposà © on the meatpacking industry (Cherny). To accomplish his mission, Sinclair headed to Chicago, the center of the meatpacking industry, and started an investigation as he declaredâ€Å" I spent seven weeks in Packingtown studying conditions there, and I verified every smallest detail, so that as a picture of social conditions the book is as exact as a government report† (Sinclair, The†¦show more content†¦And he writes of dishonest politicians and tricky real-estate salesmen. At the core of the story, Sinclair tells about the devastation and the falling apart of Jurgiss family as a result of the ruthless, abusive, and oppressive nature of work and life in Packingtown. By the end, Jurgis wanders alone, deprived of all dignity. He comes across a rally of political socialists, hears a speech on socialism, and enthusiastically converts to that cause. In the last chapters of the novel, Sinclair manifests arguments for socialism, in the form of speeches that Jurgis hears. The book ends with an appeal of a socialist speaker to Organize! Organize! Organize! so that Chicago will be ours! Chicago will be ours! CHICAGO WILL BE OURS! (Sinclair 372-73) So, according to some critics, it becomes clear that The Jungle is a propaganda destined to promote socialism over capitalism, and to reveal the hollowness of the American Dream, which capitalists define it as being the ability for people to improve their lot and to attain their aspiration for better lives through hard work. Throughout The Jungle, Sinclair portrays the American Dream from a socialist vision, and illustrates it as being a mere fictitious fantasy by the capitalists in order to keep the working class blind to the truth and under their everlasting hegemony. In regards to the American capitalist system, in Sinclair’s viewpoint,Show MoreRelatedEssay on The American Dream in The Jungle by Upton Sinclair, Jr.967 Words   |  4 Pages(dictionary.com). Upton Sinclair gained fame in the early 1900’s from his muckraking novel, The Jungle, describing the life of a young Lithuanian immigrant, Jurgis, living in Chicago in pursuit of the American dream. Jurgis found out that America isn’t as good as it appeared; with higher wages came more expensive goods, and with cheaper houses came higher interest rates. The Jungle, a fictional novel, tells of the real horrors of working in a Chicago meat packing factory. Sinclair had gone undercoverRead MoreA Comparison of the Legacy of Upton Sinclairs The Jungle and Rachel Carsons Silent Spring1725 Words   |  7 Pages 1906 would see the publication of Upton Sinclairs The Jungle, pushing through major reforms of the meatpacking industry and eventually causing the government t o take actions to protect the health of its people; almost fifty years later, the publication of Rachel Carsons novel Silent Spring would invoke a similar, but changed response to the threat of DDT. Although both would lead to government legislation creating major changes, the original intentions of the authors themselves differedRead MoreMy Favorite Book is The Jungle by Upton Sinclai610 Words   |  2 Pagesof them have impressed me as The Jungle by Upton Sinclair. To me this book is one of the finest books in the world. In fact this novel is so remarkable that it made history and changed the course of events. The Jungle’s excellent qualities have made it my favorite book. Upton Sinclair’s The Jungle was first published in the United States in 1906. This book became an immediate success as it portrayed the corruption within American business and government. Sinclair based the novel on the American meatpackingRead MoreThe Jungle by Upton Sinclair: Fame for the Wrong Reason Essay2798 Words   |  12 Pagesin Packingtown, the meatpacking district of Chicago. Upton Sinclair’s The Jungle portrays life through the eyes of a poor workingman struggling to survive in this cruel, tumultuous environment, where the desire for profit among the capitalist meatpacking bosses and the criminals makes the lives of the working class a nearly unendurable struggle for survival. The novel The Jungle is a hybrid of history, literature, and propaganda. Sinclair, a muckraking journalist of the early 1900s exposed toRead More The Jungle: A Close Examination Essay2731 Words   |  11 Pagesthe soul grow sick and faint. (363)The Jungle, considered Upton Sincla ir’s greatest achievement, shows the deplorable conditions in meat packing plants, as well as moving the reader on the path to socialism, something in which he truly believed in. In order for Sinclair to give accurate details in the book, he spent over a year researching and writing about the conditions on the meat packing plants in Chicago. This first hand experience allowed for Sinclair to see the plight of the â€Å"wage-slavesRead MoreFast Food Nation by Eric Schlosser Essay1205 Words   |  5 Pagesmeal takes more out of Americans to make then at first glance. Eric Schlosser’s book Fast Food Nation delves deep into the intricate workings of the fast food industry to expose mistreatment and cruelty towards workers in the business, just as Upton Sinclair had done in the early 1900’s regarding the meat packing industry. Schlosser is able to bring light to the darkness behind the All-American meal through extensive research and personal confrontations of which he has high regards for. Fast FoodRead MoreTheodore Roosevelt s Presidential Evaluation2193 Words   |  9 PagesTheodore Roosevelt Presidential Evaluation The Basics Full Name - Theodore Roosevelt Jr. Political Party- Republican Party and Bull Moose Party Dates of presidency- September 14th, 1901- March 4th, 1909 Job History New York State Assemblyman, 1882-1884 He joined the assembly in Albany on January 1882. He was known for his energy and persistent struggle against machine politics; because of this, he earned the name â€Å"Cyclone Assemblyman†. Member of U.S. Civil Service Commission, 1889-1895 As a memberRead MoreHistory of the United States from 1877 to 1917: Industrial Revolution1243 Words   |  5 Pagesleader, reformer, and educator, advocated for the tactics of racial solidarity, peace, and non-confrontation which formed the foundation of many of the approaches used by Civil Rights leaders (Booker T. W.E.B). A good example is Martin Luther King Jr. However, his idea of conformity largely served to justify the inequality and segregation that the whites were perpetuating against the blacks. Most evident to me is his speech in 1895 which came to be referred to as the Atlanta â€Å"Compromise† SpeechRead MoreEssay about The Mass Media in Princess Dianas Life4852 Words   |  20 PagesCabin, anti- slavery might never have been a major cause of the Civil War (Levy, 1999, p.93)In 1906, Upton Sinclair wrote a book entitled The Jungle. Using groundbreaking techniques in investigative reporting, Sinclair exposed to the public the deplorable conditions at a Chicago me at packing industry. Sinclair worked undercover, then wrote about the conditions he observed in his book. The Jungle changed the way food products were handled in the United States, when in response to the book, the governmentRead MoreHenry David Thoreau4404 Words   |  18 Pageswhile praising the writings of Wendell Phillips and defending abolitionist John Brown. Thoreaus philosophy of civil disobedience influenced the political thoughts and actions of such later figures as Leo Tolstoy, Mahatma Gandhi, and Martin Luther King, Jr. Thoreau is sometimes cited as an individualist anarchist.[2 Thoreaus stance was always much less extreme than many of his individual, sometimes inconsistent statements suggest. Theoretically he believed that that government was best that governed

Cultural Diversity in America Free Essays

Diversity is an important part of American culture. Cultural diversity has helped to shape the way we live everyday as well as the different foods we eat. What really thought me about diversity is that it is not limited just too racial or ethnic groups but other minority groups. We will write a custom essay sample on Cultural Diversity in America or any similar topic only for you Order Now The new information I have learned about diversity still has not changed my views. I think it is important to learn about others cultures and backgrounds. Without knowledge about other cultural groups we would only have stereotypes to go off of. Stereotypes without proper knowledge can lead to discrimination or prejudices. I did learn about my own ethnic background and how far we still need to go. The Hispanic people are still the lowest paid. Recently we are still fighting against prejudice in regards to immigration laws. There are many ignorant people that view all Hispanic people should not be in this country. Some automatically think we all come from Mexico. Which is not the case, both my parents are American and my mother’s parent are from the US. On my dad’s side my grandmother was from Mexico as well as my grandpa who fought in WWII, Vietnam, and Korean War. He is a real hero and it is unfair that he has fought for our freedom but some would want him deported. Trends in immigration are steadily rising and should continue to do so. In 2050 the White population will become a minority and the minority groups will become the majority. There are many cultures that strive to migrate to the United stated to live out the American dream. Our country was built by immigrants trying to escape a country they could no longer believe in. Those people wanted freedom to believe and live the way they wanted too. That is still the dream of all immigrants to move on to a new country and build a better life for themselves and their families. The major challenge the United States faces due the diversity of its people is losing the American culture in the mist of all the different cultural groups. Also American will suffer from prejudice and discrimination against those immigrants because they are different. Even though American risks losing its culture due to diversity it is also a benefit. The diversity in American culture can teach everyone to be more tolerant of different ethnic groups. Also it helps improve American culture by adapting to new culture traditions and celebrations. In order to foster acceptance and cultural pluralism in the United States, we need to start living with an open mind and heart. We also need to create an education program to teach everyone about each other and their cultural backgrounds. Also by adapting to different cultural traditions we can participate in that culture. For example, In the United States we celebrate the Chinese New Year and CInco De Mayo. Also we need to find a way to stop depending on stereotypes to teach us about different groups. The media is also portraying different groups of people a certain way. I have always found that the news media try to find the most ignorant person to interview or someone that could prove that ethnic stereotype correct. There are many examples of this in recent news for example, The interview with Sweet Brown and her famous line â€Å" Ain’t nobody got time for that† or the interview of Antoine Dodson and all the funny YouTube videos that it has turned out. The media also does some good for example all the media coverage they do on gay rights as well as coverage on the Travon Martin case. With the Travon Martin case we saw a man that was prejudice against a young black male and kill him. The media tried to do their best to show how wrong Zimmerman was in the situation. Showing these types of issues in the media it shows people it is not ok to hate or to take a young life because you are ignorant to their cultural background. Individually I know I have been prejudice against certain groups and knew the way I was acting was wrong. What I found I needed to work on is to be more accepting of everyone and treat others the way I want to be treated. I would not want to be discriminated against and I found no one else does either. I think we also need to live life and not judge people by the way they look but by their actions. The United States as a whole needs to teach its people that prejudice is still alive and discrimination is still happening. The United States also needs to review its anti-discrimination laws and make sure they are still valid and revise the ones that need to be improved with our changing times. I also think there should be cultural diversity appreciation month that teaches about different cultures not just African Americans or Hispanic culture but about, Asian cultures and Middle Eastern cultures as well. We also need to start teaching children young to be accepting of everyone since they are our future. You are a reflection of then and they are a reflection of you. How to cite Cultural Diversity in America, Papers

Management of Information Technology Facilities Management

Question: Discuss about the Management of Information Technology for Facilities Management. Answer: Introduction The major aim of this particular journal is to record the activities as well as the progress based on the completion of this specific assignment. In order to accomplish the aim of this journal, the research activities that are the activities to be implemented in HSC would be identified as well as demonstrated in this journal. On the other hand, the date of the research discussion or the activity would be specified with the help of this journal. Moreover, the websites visited in terms of collecting information and other references accessed would also be mentioned. At last, the time duration of the activity would also be mentioned in this journal. Research Activity This research is comprised of several activities of IT service management in HSC. the IT tea of HSC has to find out the importance of ITSM for the company in order to have an effective processes in place for managing IT services. The major operation of the IT team of HSC is the conversation of the requirements of business into the solutions of technology. On the other hand, the team has to continue the adoption of ITIL with the processes from the phase of the service strategy. The team would also discuss the benefit of the implementation of the service strategy. In addition, the service design processes would be identified by the IT department of HSC. They would also recommend the service design processes with the highest priority for HSC. The IT team of would also be careful about the advantages as well as the downsides of the ISO / IEC 20000 certification. Date, Timeline and websites visited for the Activities The activities would be implemented from the month of July in 2016 onwards. There are several websites those can be very effective for the IT department of organization in terms of constructing the entire research. The websites with the information ITSM, ITIL as well as the ISO / IEC 20000 certification would be effective for the organization. Most importantly, all of the activities to conduct the entire research, a specific amount time would be required for the organization. The research can be continued for 6 months. Conclusion The journal has mainly provided an overview of the activities those are to be researched; the timeline to complete the activities as well as the websites from which the data sources would be gathered. From the entire discussion made in this journal, it has been clear that the research with the activities must be small but compact so that the outcome of this research can be worthy for the organization. Executive Summary This particular report is mainly aimed to demonstrate the activities to implement ITSM in HSC by adopting ITIL. It aimed to implement the importance of ITSM for HSC to have effective processes for managing the services or the operations of IT. On the other hand, the service strategies of the ITIL have also been implemented those are beneficial for the IT operation management of HSC. In addition, the service design processes have also been demonstrated in this report as well as the high priority has been set among the processes of the service design. Furthermore, the benefits as well as the drawbacks of the ISO / IEC 20000 certification for HSC have also been implemented and illustrated in this report. Letter of Transmittal The Chairman Mr. Do Hung Viet Ho Chi Minh Securities Corporation (HSC) Vietnam Respected Sir, This report investigates the implementation of ITSM in HSC, the service strategies of the ITIL, the service design processes and the benefits as well as the drawbacks of the ISO / IEC 20000 certification. A brief history company background has also been demonstrated in this report. It is also concluded with having general public views and recommendations. Yours Sincerely, Anh Diep Head of IT Introduction Information Technology Service Management refers to the entire activities which is mainly directed by the policies, structured as well as organized in the supporting procedures and processes those are performed by a company or the part of a company for controlling, operating, delivering and planning IT services (Barafort, Di Renzo and Merlan 2012). On the other hand, Information Technology Infrastructure Library is set of IT service management practices that aim on the alignment of IT services with the business requirements (Foster and Kesselman 2013). However, ITIL underpins the International Service Management Standard or ISO/IEC 2000 for the IT service management (Cox 2013). This report is mainly aimed to discuss as well as demonstrate the critical awareness of the Information Technology Service Management importance as well as the requirement for the companies for assuring that effective processes are in place for managing the IT infrastructures significant management. This repor t has also aimed to demonstrate the awareness of the contribution as well as the nature of the Information Technology Infrastructure Library as well as ISO / IEC 20000 in terms of giving the frameworks of good practices for the Information Technology Service Management. Apart from that, another major and significant aim of this particular report is to demonstrate the potentiality as well as the capacity for evaluating as well as comprehending the associated roles and responsibilities, activities and objectives for enabling the effective improvement, management as well as planning of the processes of IT services. In addition, this report on the ITSM, has also focused for applying the international standard for the Information Technology Service Management to the case study of HSCs ITIL adoption in their IT operations by incorporating the continual improvement of service, service operation, service transition, service design as well as the service strategy of IT. Company Background Ho Chi Minh Securities Corporation (HSC) is the award winning as well as the leading professional securities brokerage as well as equity firm in Vietnam which is one of the fastest developing economies of Asia (Anon 2016). This organization mainly delivers a comprehensive list of the financial services for the institutional as well as private clients giving professional advice of investment backed by trusted as well as solid research (Anon 2016). It has established for HSC an exceptional track record to connect businesses to investors and making long-term partnerships. Importance of ITSM at HSC Information Technology Service Management has implemented the presence of ITSM realized in both of the large and huge operations those are of global sized and he growing and medium enterprises as well (Iden and Eikebrokk 2014). All of them have felt the necessity as well as importance of it and also have tried for adopting ITSM into the functionality of it (Fitzsimmons and Fitzsimmons 2013). However, the problem is in the fact that not most of these companies understand the actual meaning of ITSM. Many of the enterprises have just implemented the Service Desk that is not the ITSMs real meaning (Davenport 2013). Information Technology Service Management is demonstrated in Information Technology Infrastructure Library as the support as well as delivery of Information Technology services those are suitable to the requirements of the business of a company (Ali, Soomro and Brohi 2013). In case of Ho Chi Minh Securities Corporation, this organization is an award-winning as well as the lead ing professional securities equity and brokerage enterprise in Vietnam that is one of the fastest developing economies in Asia (Schwalbe 2015). Therefore, the Information Technology department of this organization supports most of the crucial as well as critical services of the business within the enterprise and as such the company was on the look-out for the guidelines of Comprehensive Service Management that HSC can adopt. Thus, the organization has several high expectations from the Information Technology department of HSC (Nurfaizah, Utami and Arief 2015). As a department, as such, HSC wanted to be assured that, the organization was certain the enterprise could offer a stable platform that was ready for any kind of eventuality before the business took up any big challenges (Chauhan, Raman and Singh 2013). The business of HSC in particular was expecting for entering the derivatives market in the near future that would need the company for providing an even more robust platform of trading (Hesson, Soomro and Geray 2012). The organization also wanted for ensuring the fact that they have managed the transition as well as smoothly the subsequent workload. HSC has felt it was the most relevant as well as practical guidance that the organization could utilize by evaluating the framework ITIL (Dahlstrom, Walker and Dziuban 2013). There are several service aspects due to which the organization has planned this particular framework. These are as follows, Technical Services Information Technology Service Management focuses on the services those are related to the technology in a specific area of technology. Several ideal examples would be the Windows Administration services, Data base services as well as the network services (Fitzsimmons and Fitzsimmons 2013). Organizational Services ITSM also focuses into the role in a specific company or in a specific company (Davenport 2013). For an instance, the Operation Support Services as well as the Sales Support Services are the important and significant examples of this particular aspect of ITSM. Application Services ITSM also focuses on the particular business application of the end user (Schwalbe 2015). Thus, the ideal and appropriate examples would be the Enterprise Resource Planning Services as well as Email services. The major importances of ITSM in the context of HSC are as follows, Outstanding connection between the IT priorities as well as business Generally, the IT department as well as the business of HSC do not see eye-to-eye as well as have several differences of the opinions (Willcocks 2013). It can also be ignored by the implementation of the ITSM inside the company that enhances in turn the productivity of the business of HSC. Better integration among several different processes Various processes in the organization such as the incident management, problem management and many more well integrate with each other as well as further the productivity of HSC would increase (Alexander 2013). Better Efficiency ITSM acts such as oil to an engine which is well-refined. Therefore, it mainly smoothen the operation of the company as well as enhances the productivity and efficiency and minimizes wastages inside the company (Borghoff and Pareschi 2013). Service Strategy It is a very common fact that most of the organizations or enterprises manage their operations of Information Technology at a level of operation without any clear and diverse strategic aim (Galliers and Leidner 2014). Therefore, the organizations should implement some clear visions regarding the implementation of the strategic focus in the operational level. There are several ways through which the service strategy processes and could benefit from the implementation of the service strategies. Therefore, by remembering this fact, HSC has intended for continuing their adoption of ITIL with the processes from the phase of service strategy (Marchewka 2014). The objective of the service strategy of ITIL is for deciding on a particular strategy for serving customers. The lifecycle stage of the service strategy determines which services this organization is for offering and what abilities require to be grown beginning from an assessment of the needs of customer as well as the market place (Cots, Casadess and Marimon 2014). The ultimate goal of the service strategy of ITIL is for making HSC thinks as well as act in a particular strategic manner (Picard, Renault and Barafort 2015). However, HSC was not really sure regarding what framework or methodology for using, so the company has made a decision for take time for exploring their options (Renault, Cortina and Barafort 2015). The organization did not even intend for going for a proprietary methodology or framework. The organization, instead desired a framework that was founded as well as proven in a diverse environment of Information Technology. As mentioned in the earlier section, the orga nization has realized by evaluating the service strategy framework of ITIL that it was the most relevant as well as the most practical guidance that they could utilize (Ionita and Gordas 2013). Once the HSC got to know what the organization was looking for they wanted for starting immediately the project. The organization was concerned regarding the adaptation of the service strategy of the many processes as well as the roles demonstrated in the framework of ITIL as the organization is like a small team (Barafort, Di Renzo and Merlan 2012). HSC had the idea regarding the exact way that not the entire processes within ITIL were relevant for them. HSC has taken a decision for focusing on what mattered most to the company (Foster and Kesselman 2013). The organization has decided as well as prioritized on the proper opportunity of the processes after many long team sessions with Mr. Vyas, so as for ignoring fixing what was not broken. Therefore, the organization has begun with several s trategies like, Release, SACM, Change, Service Desk, Request Fulfillment, Problem as well as Incident Management (Cox 2013). ITIL Service Strategy It determines which kinds of services must be offered to which markets or customers. the following major processes are the component of the service strategy of the ITIL stage as per ITIL 2011, Strategy Management for the Information Technology Services - the process objective of the Strategy Management for the IT services is for assessing the potential and current market spaces, competitors, capabilities as well as offerings of the service provider in terms of developing strategy for serving the customers (Iden and Eikebrokk 2014). The Strategy Management for the IT services is responsible also to ensure the strategy implementation Service Portfolio Management the process objective of Service Portfolio Management is for managing the portfolio of the service. It also assures that the service provider has the services right mix for meeting the necessary outcomes of business at a suitable investment level (Fitzsimmons and Fitzsimmons 2013). Financial Management for IT Services the process objective of the Financial Management of the IT services is for managing the charging, accounting as well as the budgeting the requirements of the service provider (Davenport 2013). Demand Management the process objective of Demand Management is for influencing, anticipating as well as understanding the demand of customer for the services. It mainly works with the capacity management for assuring that the service provider has enough potential for meeting the necessary requirement (Ali, Soomro and Brohi 2013). Business Relationship Management the process objective of Business Relationship Management is for maintaining a positive relationship with the customers of a certain business. It mainly recognizes the requirements of the potential as well as existing customers of that particular business as well as assures that the suitable services are built for meeting those particular requirements (Schwalbe 2015). In order to provide the suggestion to Mr. Diep, it can be stated that the implementation of the Service Strategy of ITIL should be very effective so that HSC can get several advantages of the proper design of the ITIL Service Strategy. This is because, the service strategy of ITIL helps the companies understand the merits of the utilization of an approach that is market driven. In order to be more successful, HSC must support as well as deliver the products and services that the customers or the clients of this enterprise require (Nurfaizah, Utami and Arief 2015). It also helps this organization for doing this by providing encouragement a service management practice to manage the IT services. HSC cannot act in a vacuum. Clients and the consumers always have alternatives for the tax contributions and dollars. Competitive forces require that this company should do its job better than the alternatives (Chauhan, Raman and Singh 2013). What service strategy is regarding is positioning of the enterprise as non-optional. Fig 1: Service Strategy ITIL (Source: Hesson, Soomro and Geray 2012) Service Design Being of the leading equity as well as professional security brokerage enterprise, HSC has implemented several service design processes. The major goal of the proper ITIL service design is for designing new operations in IT (Dahlstrom, Walker and Dziuban 2013). The Service design scope incorporates the new service design, as well as the improvements and changes towards the existing ones. There is several IT service design process those can be utilized by HSC. These are as follows, Design Coordination the process objective of design coordination of HSC is for coordinating all the resources, processes as well as activities of design (Fitzsimmons and Fitzsimmons 2013). The design coordination assures the effective as well as consistent design of the changed or new IT metrics, information, processes, technology, architectures, service management information systems and changed or new IT services (Davenport 2013). Service Catalogue Management The process objective of Service Catalogue Management is for ensuring that a Service Catalogue is maintained as well as produced, containing exact details on all of the services of operation gives important detail for all other processes of Service Management: the interdependencies of services, current status and service details (Schwalbe 2015). Risk Management The process objective of risk management is for identifying, controlling as well as assessing risks. It incorporates evaluating how vulnerable every asset is to the threats, identifying the threats to the assets as well as analyzing the value of the assets to the business (Willcocks 2013). Capacity Management the process objective of capacity management is for ensuring that the IT services capacity as well as the IT infrastructure is capable of delivering the agreed targets of service level in a timely as well as cost effective manner (Alexander 2013). It also considers all of the resources necessary for delivering the IT service as well as the plans for short, long and medium term requirements of business. Availability Management the process objective of Availability management is for defining, analyzing, planning, measuring as well as improving all of the aspects of the IT service availability (Borghoff and Pareschi 2013). It is responsible to ensure that all of the IT roles, tools, processes, infrastructure and many more are suitable for the agreed targets of availability IT Service Continuity Management the objective of IT Service Continuity Management is for managing risks that could impact seriously the IT services. ITSCM also assures that the provider of IT services can provide always minimum agreed levels of Service, minimizing the risk from the events of disaster to a level of acceptability and recovery planning of the IT services (Galliers and Leidner 2014). ITSCM must be implemented for supporting the Business Continuity Management. Information Security Management the process objective is for assuring the availability, integrity as well as the confidentiality of the IT services, data and information of the organization (Marchewka 2014). Information Security Management generally generates the component of the approach of HSC for the security management that has a huge scope that the IT Service Provider (Galliers and Leidner 2014). Compliance Management The process objective of Compliance Management is for ensuring the systems, processes and IT services comply with the legal requirements as well as policies of HSC. Architecture Management The major objective of Architecture Management is for defining a particular blueprint of HSC for the technological landscapes future development, considering the newly available technologies as well as the service strategy in the enterprise (Cots, Casadess and Marimon 2014). Supplier Management The process objective of supplier management is for ensuring the fact that all of the contracts with the suppliers support the business requirements as well as that all of the suppliers fulfill their contractual; commitments (Picard, Renault and Barafort 2015). After identifying as well as discussing all of the service design processes, it can easily be said that HSC should carry out the continuation of the implementation of the processes of Service Design (Renault, Cortina and Barafort 2015). Based on the case and according to the functionalities of the processes of service design, there are several processes of service design are of the highest priority for HSC. These strategies are; Service Portfolio Management, Demand Management and Financial Management (Ionita and Gordas 2013). The reason behind prioritizing all of the five strategies is that all the processes are directly related to the proper implementation of the service design and these cover all of the aspects of service design. ISO/IEC 20000 Certification The organization has to align itself with several regulatory controls, being a financial company. The organization has established Information Security Management System (ISMS) and has also implemented ISO 27000 certification (Barafort, Di Renzo and Merlan 2012). Now, this particular section aims to provide suggestion on the decision. 6.1 Benefits of ISO/IEC 20000 Certification The benefits of ISO/IEC 20000 Certification can be based on the stage of service management maturity in HSC. Few benefits may be there that occur at distinct stages for every company but the table designed below provides an indication of where every edvantage should be felt. Maturity Level Example Advantages Few ITSM processes designed Example: Change, incident management Particular functional advantages of every process inside the implemented areas limits All the processes of ITSM designed in Silos All processes in ISO20000-1 clauses 5-9 Enhanced availability Control given by every process All the processes of ITSM integrated Example: change management now can operate completely with the management of configuration and deployment and release management (Ionita and Gordas 2013). enhanced effectiveness with complete advantages of every process Traceability Consistency Control given over processes Capability of restoring service as per the continuity plan of IT service Capability of managing information security needs for the IT service SLAs related to the requirements of service are agreed with the customer and managed relationship of business is improved Suppliers managed in a controlled as well as consistent way Table 1: Advantages of ISO/IEC 20000 Certification (Source: Renault, Cortina and Barafort 2015) Drawbacks of ISO/IEC 20000 Certification There are some drawbacks of ISO/IEC 20000 Certification that should not be overlooked by HSC after the implementation of this certification. It is personal, and organization begin for wishing for a way for keeping the intellectual property of HSC more anchored instead of being affected strongly by the staff fluctuation as people come and go (Ionita and Gordas 2013). ITIL 2011 can have the potential to address more functions and processes then before, and designing all of them seems like the mission is impossible (Renault, Cortina and Barafort 2015). Conclusions and Recommendations to the Head of IT Recommendations The issues should be resolved those have been encountered in the operations of ITSM by adopting ITIL in HSC. Therefore, the Head of the IT department of the organization has to follow some recommendations in terms of the adaptation of the several service strategy as well as service designs. The recommendations or the recommending ways to mitigate the issues are as follows, First of all, HSC has to start with the small but the great planning of the ITIL adoption as this implementation of ITIL is very important for consolidating the Service Transition as well as Service Operation processes that the organization has already adopted. On the other hand, the organization should try to construct a team of process implementation as early as possible in order to maintain all of the strategies to make this operation successful. HSC also has to prioritize the strategies and the operations which would be implemented first. The organization should know what is important for the company at this point of time. HSC should be careful about the downsides of ISO/IEC 20000 Certification while making it so that the organization can take necessary steps in order to resolve the issues very smoothly. Conclusion After conducting the entire report, it can easily be said that this report has successfully implemented and covered all of the facts associated with the ITIL adaptation in HSC. the organization should know the importance of ITSM in terms of managing IT services. On the other hand, the organization should keep a clear strategic focus on the implementation of ITIL by constructing the service strategies as well as service design. The ISO/IEC 20000 Certification downsides as well as the advantages should be remembered by the company. Most importantly, the organization has to be very careful about the implementation of the recommending strategies. Reference List Alexander, K., 2013.Facilities management: theory and practice. Routledge. Ali, S.M., Soomro, T.R. and Brohi, M.N., 2013. Mapping information technology infrastructure library with other information technology standards and best practices.Journal of Computer Science,9(9), p.1190. Anon, (2016). [online] Available at: https://www.hsc.com.vn/en [Accessed 21 May 2016]. Barafort, B., Di Renzo, B. and Merlan, O., 2012. Benefits resulting from the combined use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL). InProduct Focused Software Process Improvement(pp. 314-325). Springer Berlin Heidelberg. Borghoff, U.M. and Pareschi, R. eds., 2013.Information technology for knowledge management. Springer Science Business Media. Chauhan, S., Raman, A. and Singh, N.P., 2013. A Comparative Cost Analysis of on Premises IT Infrastructure and Cloud-Based Email Services in an Indian Business School.International Journal of Cloud Applications and Computing (IJCAC),3(2), pp.21-34. Cots, S., Casadess, M. and Marimon, F., 2014. Benefits of ISO 20000 IT service management certification.Information Systems and e-Business Management, pp.1-18. Cox, D.S., 2013. Factors Influencing Adoption of Information Technology Infrastructure Library: Utilizing the Technology Acceptance Model (TAM).ProQuest LLC. Dahlstrom, E., Walker, J.D. and Dziuban, C., 2013.ECAR study of undergraduate students and information technology. 2013. Davenport, T.H., 2013.Process innovation: reengineering work through information technology. Harvard Business Press. Davenport, T.H., 2013.Process innovation: reengineering work through information technology. Harvard Business Press. Fitzsimmons, J. and Fitzsimmons, M., 2013.Service management: Operations, strategy, information technology. McGraw-Hill Higher Education. Fitzsimmons, J. and Fitzsimmons, M., 2013.Service management: Operations, strategy, information technology. McGraw-Hill Higher Education Foster, I. and Kesselman, C. eds., 2013.The Grid 2: Blueprint for a new computing infrastructure. Elsevier. Galliers, R.D. and Leidner, D.E., 2014.Strategic information management: challenges and strategies in managing information systems. Routledge. Hesson, M., Soomro, T.R. and Geray, O., 2012. Role of Information Technology Infrastructure Library in E-Government. Iden, J. and Eikebrokk, T.R., 2014. Exploring the relationship between information technology infrastructure library and process management: theory development and empirical testing.Knowledge and Process Management,21(4), pp.292-306. Ionita, I. and Gordas, V., 2013. Impact of ISO/IEC 20000 Series Standards on Development of an IT Service Management System.Calitatea,14(134), p.75. Marchewka, J.T., 2014.Information technology project management. John Wiley Sons. Nurfaizah, N., Utami, E. and Arief, M.R., 2015. Rancangan Information Technology Service Management Menggunakan Information Technology Infrastructure Library (Studi Kasus: STMIK AMIKOM Purwokerto).Telematika,8(2). Picard, M., Renault, A. and Barafort, B., 2015. A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model. InSystems, Software and Services Process Improvement(pp. 168-179). Springer International Publishing. Renault, A., Cortina, S. and Barafort, B., 2015. Towards a maturity model for ISO/IEC 20000-1 based on the TIPA for ITIL process capability assessment model. InSoftware Process Improvement and Capability Determination(pp. 188-200). Springer International Publishing. Schwalbe, K., 2015.Information technology project management. Cengage Learning. Schwalbe, K., 2015.Information technology project management. Cengage Learning. Willcocks, L., 2013.Information management: the evaluation of information systems investments. Springer.